U.S. Air Force Fact Sheet NATURAL DISASTER CLAIMS FAQS Natural Disaster Claims FAQs Can I file a claim for damages caused by a natural disaster like a hurricane? If you have private insurance that covers your loss you must first file with your insurance carrier (renters, homeowners, or vehicle). If you have damage resulting from a natural disaster (hurricane, flooding) and reside in base housing or the dorms, active duty service members can file a claim with the Air Force Claims Service Center (AFCSC). This includes privatized military housing. You may file a claim with the government without first filing with your insurance company only if your insurance policy does not cover the claimed damage or the amount claimed is less than your deductible (or you have only liability insurance on your vehicle). In the above situation, you will need to provide a copy of your insurance policy's declaration page showing the damage is not covered, the amount of your deductible, or your liability declaration. You may also file a reimbursement claim for your deductible. There is no guarantee, however, that you will be reimbursed your deductible. You have two years from the date of incident to file your claim for damages incurred as a result of a natural disaster. Who are proper claimants? Military members with damage to personal property on base at assigned quarters or other authorized locations USAF civilian employees with property damage at work site or other authorized duty locations incident to service Who can file a claim? Military members or civilian employees Family members and other authorized persons must have a Power of Attorney or a signed letter of authorization from the Military member or civilian employee What documentation will I need if I file a claim? The claimant MUST provide our office with the required documentation for their specific claim type in order for it to be swiftly and properly adjudicated PROPERTY DAMAGE POV PCS Orders PCS Orders Assignment to Quarters Letter Copy of Contract for RV or Lemon Lot DD Form 1842 Title/Registration DD Form 1844 Proof of Insurance One (1) Repair Estimate Two (2) Repair Estimates Replacement Cost DD FORM 1844 DD FORM 1842 Can I get cash payment of my claim if needed immediately? The Base SJA is authorized to approve partial payments. Requests for partial payments will be reviewed individually and approved/disapproved on a case-by-case basis. Please contact the base legal office if you would like additional information about partial payments, or feel your immediate situation requires partial payment consideration. How do I file a claim? You can file your claim on-line with the AFCSC at https://claims.jag.af.mil/ or at 1-877-754-1212 (toll free). You can also contact the Eglin Legal Office at 882-4611 should you have any questions. What if I'm TDY to Eglin during the natural disaster, am I still covered? Check with your insurance carrier first to determine if they'll cover your loss. If not, you must provide a copy of your TDY orders if you are TDY to Eglin AFB when you submit your claim. Where do I go for claims assistance or questions related to Hurricane Isaac? The Eglin Law Center will be closed Tuesday, 28 August and Wednesday, 29 August, but expects to open for regular business at 0730 on Thursday. Our office is located in Bldg 2, 501 W. Van Matre Ave. Questions regarding potential claims can be directed to 882-4611. I'm in the Army, where do I file a claim? OFFICE OF THE STAFF JUDGE ADVOCATE ATTN: CLAIMS 453 NOVOSEL STREET, BLDG 5700, OFFICE 320 FORT RUCKER, AL 36362-5105 COMM: (334) 255-3482 I'm in the Navy, where do I file a claim? PERSONNEL CLAIMS UNIT NORFOLK 9053 FIRST STREET, SUITE 102 NORFOLK, VA 23511-3605 TOLL FREE: (888) 897-8217 COMM: (757) 440-6315 DSN: 564-3310 I'm in the Marines, where do I file a claim? PERSONAL AND FAMILY READINESS DIVISION CODE MRP2 CLAIMS 3280 RUSSELL ROAD QUANTICO, VA 22134-5103 COMM: (703) 784-9533 I'm in the Coast Guard, where do I file a claim? COMMANDER (lc) USCG MLC ATLANTIC 300 E. MAIN STREET, SUITE 400 NORFOLK, VA 23510-9100 COMM: (757) 628-4195 Fax: (757) 628-4217 Eglin Law Center  (850) 882-4611