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Hospital Information
There are three main gates from which you may access the hospital:
The West gate is located on the west end of Eglin. This gate is closest to the Hospital. The cities of Shalimar, and Fort Walton Beach lay just outside this gate.
Upon entering the West gate: take the first right onto Hatchee Rd. Turn right at the light onto Boatner. Patient Parking surrounds the hospital and is clearly marked. It is against the law to leave animals or children unattended in your car, even for a short period of time.
The North West Gate can be accessed from John Sims and Highways 123 and 85. The Northwest Gate has limited hours of operation.
The East gate is on the opposite side of the base from the Hospital. Valparaiso and Niceville lay outside this gate.
Appointments
Call 883-8600 to make an appointment or leave a message for a health professional in your assigned clinic. Beneficiaries are encouraged to use tricareonline.com to schedule appointments, 24 hours a day, 7 days a week. The after hours line is 883-8600; available Mon - Fri. 4 p.m. - 7 a.m., weekends and holidays.
Emergency Services
Dialing 911 at the first sign of an emergency is important because it puts you in contact with the fastest and most beneficial mode of transportation to an emergency facility.
The Emergency Department is open 24 hours a day, 7 days a week, to ensure acute patient treatment in a timely manner.
Routine patients are seen in the order they enter the department.
What is an Emergency?
My visit to the ER
Dental Emergency Tips
Having Surgery?
The Eglin Hospital Department of Anesthesia is dedicated to providing the highest quality and safest anesthesia for its customers. Learn more:
Pre-op instructions for adults & children
Anesthesia Clinic fact sheet.
Phone Numbers
Comm 883-9506
DSN 875-9506
Patient Relations
To inform us of a concern or suggestion you have, please contact the Patient Relations Representative/Hospital Management Representative of the area concerned, i.e. clinic, lab, pharmacy, radiology or inpatient unit. You may also contact the MDG Patient Relations Coordinator at 883-9042.
For Patient Relations listing, click here.
For monthly MDG report card, click here.
For Patient Rights, click here.
The Service Delivery Assessment survey is vital to patient care.
Patient feedback through the SDA, a centralized telephone survey program provides Air Force clinics with direct, rapid and relevant feedback from their patients vital to national security. The weekly report allows AF clinics to quickly take corrective action in areas where there are shortcomings or improvement needs. The survey selection is random, typically takes less than five minutes and complete patient privacy is maintained. Should you receive a call from the SDA office we hope that you will participate in the survey.
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PHARMACY OPERATING HOURS
The pharmacy's operating hours are Monday - Friday from 7:15 a.m. - 5 p.m. at the Main Hospital Pharmacy and from 9 a.m. - 5 p.m. at the Satellite Pharmacy with drive thru window service until 5:30 p.m.
Prescription Filling
The Hospital Pharmacy fills prescriptions ordered by doctors assigned to the medical group. The Satellite Pharmacy fills prescriptions written by off-base doctors, as well as, all prescription refills.
Refill Procedures
All refill requests must be called in to the automated refill line (850) 883-8160. This message changes as information and updates are required. Important information that may affect you will be advertised on the refill recording, so please listen to the entire message and follow all directions given.
Refills called in before 3 p.m. will be ready for pickup the following duty day. Requests called in after 3 p.m. will take an additional day. Refill requests made in conjunction with a base down day or holiday will take an additional duty day to process.
Pharmacy Links:
Tricare Pharmacy Home Delivery
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TRICARE is the health care program serving active duty service members, retirees, their families, survivors and certain former spouses worldwide. Tricare Online is your gateway to beneficiary information. Authorized users can schedule & view appointments; access approved health content; access personal health information; use pharmacy tools; check medications; access military staff applications and more.
TRICARE Service Center
Eglin hospital has an enthusiastic TRICARE Service Center (Humana) with Health Benefits Advisors available to assist beneficiaries with enrollment information, claims, and filing procedures. The TRICARE element (MDG) has a Debt Collection Assistance Officer and Beneficiary Counseling Assistance Coordinator. The TRICARE Service Center and TRICARE element are co-located in the TRICARE building behind the hospital. You may also call the TRICARE Service Center at 1-800-444-5445 for assistance and information, as well as TRICAREonline.com for information and scheduling appointments, 24 hours a day, 7 days a week.
TRICARE Prime Enrollment
There are a two different ways that you can enroll in TRICARE Prime:
(1) Visit the TRICARE Service Center and fill out an enrollment form or
(2) Log on to www.humana-military.com and click the "Enrollment" tab. Fill out the on-line form, print, and mail in to the address provided.
TRICARE South
TRICARE National
TRICARE Online
TRICARE Dental
TRICARE For Life
TRICARE Mail Order Pharmacy
TRICARE Claims
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Access to Care 
