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COVID-19: Service reductions, closures

Coronavirus Disease 2019 Rotator Graphic

Coronavirus Disease 2019 Rotator Graphic for af.mil. (U.S. Air Force Graphic by Rosario "Charo" Gutierrez)


Eglin is in Health Protection Condition Charlie.  Below is the official and most current version of closures, cancellations and hour changes.

96th Medical Group

The Hospital has a single point of entry at the emergency room entrance.  Masks are required by ALL employees, patients and visitors.

Health screenings for all individuals prior to entering facility. Visitors with flu-like symptoms will not be permitted in the inpatient area.

Acute care concerns will continue to be addressed

Routine appointments will be booked in the future as the situation improves

Visitors must check in at the front desk.  Visitors who have travelled internationally are not permitted to visit 14 days after arrival to US.

Only one adult visitor allowed per patient in the following areas:
Pediatric inpatient and outpatient
Labor and post partum mothers
Outpatient and obstetrics patients that require a non-medical escort
Pre/post surgery (including outpatient procedures involving sedation)
Elderly patients and those who require care
End of life patients
Emergency room patients when necessary

Visitors should wash hands and maintain six feet separation.

MSU/ICU visiting hours:  7 a.m. – 5 p.m.


All pregnancy appointments continue.  All other appointment types are cancelled.


Hours:  Mon-Fri 7:15 a.m. – 5 p.m.  Drop off/pick up

Drive-thru:  Mon-Fri 8 a.m. – 5 p.m., Sat. 8 a.m. – noon Pick up only

See changes to satellite pharmacy traffic flow at this link.


The Exceptional Family Medical Program office is closed for walk-in services until further notice.  The staff can be reached via phone at 850-883-9452 during office hours or through the email below.  Documents to be turned in can be done via email or through the drop box outside the office.  Email:  usaf.eafb.96-mdg.mbx.exceptional-family-members-clinic@mail.mil

Duty hours: (850) 883-8600

Nurse Advice line: 1-800-TRICARE


Effective July 7, Walk in service will no longer be available in the afternoons.  Walk in hours will be from 6:30 a.m. to noon weekdays.  Appointment times are unchanged and can be made by calling the Appointment Line (850) 883-8600, select option #1, then option #3.

Airman's Attic
Closed.  To donate or gain access, please contact a First Sergeant.  Please do not leave items outside the building as they will have to be thrown away.

Airman and Family Readiness Center

Classes and events cancelled

Telephone counseling upon request

Face to face support for:  crisis assistance, emergency financial assistance, deployment, transition assistance, Capstone, exceptional family member, casualty.

Aero Club


Army Veterinary Services

No elective/wellness appointments.  Sick call appointments are case-by-case.  Prescription refills by phone.

Auto Hobby Shop


Base Exchange

Face coverings or masks are now required for BX workers and patrons.  The BX will not provide masks to customers.  This includes the Shopette and gas stations.

Main Exchange

Open Mon – Sat 9 a.m. – 5 p.m., Sun 10 a.m. – 4 p.m.

West Gate Shoppette – Mon – Fri 5 a.m. – 11 p.m., Sat – Sun 8 a.m. – 9 p.m.

East Gate Shoppette – Mon – Fri 5:30 a.m. – 6 p.m., Sat 9 a.m. – 6 p.m., Sun 9 a.m. – 5 p.m.

Mini Mall

Anthony’s Pizza – closed

Charley’s Mon – Fri 10:30 a.m. – 1 p.m., Sat – Sun – closed

Einsteins Mon – Fri 6:30 a.m. – 11 a.m., Sat – Sun – closed

Eglin off-base beaches


Eglin Beach Park
Open Aug. 21 - Sept. 7 (Fridays - Sundays ONLY) from 10 a.m. to 7 p.m.  Also open on Labor Day.

Ben's Lake Marina
Open 8 a.m. to 4 p.m.  (Closed Tuesdays and Wednesdays)

Chapels East/West 

All worship services and programs are cancelled.  Phone: 882-2111

Child Development Centers

Active duty only

Limited to priority members – single/dual military members whose jobs require them to work on base.  DOD employees may be approved on a case-by-case basis.  All other families must keep their children at home.  Families will not be charged for the weeks the child is not in attendance.

Civilian Personnel Office   

Virtual services only; no walk-ins

Commercial Travel Services

Primary Deployments & PCS only

All others on stand-by


Open to all shoppers

Face coverings or masks are now required for commissary workers and patrons.  The commissary will not provide masks to customers.

Comm. Focal Point 

Walk-ups available ONLY for Emergencies

Community Support Coordinator  

Email only; no walk-ins

Dining Facilities      

Take-out only for meal card and dorm residents.


Lightning:  take-out only

Eglin Federal Credit Union

Drive through only – 9 a.m. – 3 p.m.

Education center

Virtual Services Only

Email at:  96fsseglineducationoffice@us.af.mil

Equal Opportunity Office  

Business conducted via telephone only.  – 882-4285.

Closed - current residents only and active duty on case by case basis

Finance (CPTS)
Customer Service counter pausing in-person ops

Fitness Centers

Facilities available to military members ONLY.

24-hour access is suspended until further notice

Main and Lightning Fitness Center hours

Mon-Fri - 6 a.m. to 8 p.m.

Sat-Sun - 8 a.m. to 5 p.m.

Field House - Open
Only Active Duty/Active Orders
Mon-Fri, 8 a.m. – 5 p.m.

Freedom of Information Act (FOIA) Office

Minimum manning

Gate and Visitor Control Center

East/West Gate VCCs are open.  Hours:   6 a.m. - 2 p.m.  Visitor Centers will be closed Sept. 4 and 7 for family and federal holiday.  All passes will be vetted, completed, and retrieved no later than Sept. 3 at 2 p.m.

Northwest Gate closed.   For more information, call 882-2203 or email at  96sfs.s5b.passandreg@us.af.mil.

Golf Course


Credit cards only.  Drinks and snacks available.  Carts will have one rider per cart.

House Hold Goods 

Counseling via phone and email only

IDRC (Deployments)

7 a.m. – 5 p.m. M-F

Phone: 882--8923

All customers are encouraged to use electronic means to communicate.

Information Tickets and Travel



Complaints via phone at 882-5966 or 5984 or email at 96tw.ig@us.af.mil; no walk-ins

Hotline:  882-0092

Information Protection      

Finger-printing paused

Jackson Guard

Lobby and Customer Service – Closed

Previously authorized camping permits will be honored.

Public Access Map may be intermittently unavailable over the next several weeks.  Please abide by the permanent closed areas delineated in the 2019-20 regulations handbook.  Daily closures will be administered by use of barriers, etc.

Recreational use permits may still be purchased at the website.  https://www.eglin.isportsman.net

The Spring Turkey Season remains open.  Jackson North, Jackson South, Brier Creek West, and Brier Creek South Management Units remain open; however, the check-in/out requirement for these areas is temporarily waived as check stations will not be manned.

Brier Creek East Management Unit is closed.  Brier Creek West and South Management Units are open on weekends only.

Legal Office

Walk in services restricted.  Legal assistance provided to mission essential personnel in the following categories:
Deployers leaving within the next 30 days
Those in immediate danger of losing home, food, income or children
Those in need of a family care plan power of attorney.

Notaries restricted to survivor benefit plan documents

Those who meet the criteria, call 850-217-9899 or 850-240-3981 Monday - Friday 8 a.m. to 4 p.m.  After hours call 850-883-4020. 

Legends Sports Grill


Regular menu available, takeout, credit cards only

Mon-Fri 11 a.m. – 6 p.m. takeout, ESM and credit cards only


Closed Aug. 31 - September 11.


Reduced services

Reception Center - closed

24-hour guest services will continue Sun-Sat from Whitesand’s Inn Lobby.
No Space-A
Active duty and mission essential only

Military Personnel Flight

Expiration dates on dependent and retiree ID cards is extended until June 30, 2021.


Unblock CACs

Issue new CACs to members who will expire within the next 30 days

Issue initial ID for members who are due to Separate/Retire

Update DEERs and issue ID, if applicable, with Birth, Divorce, or Marriage

Issue Dependent ID cards that expired 1 January 2020 – 30 April 2020

Issue initial Dependent ID (now have to be 14 years old for initial issue; the minimum age used to be 10 years)

Tri-Care Young adult initial issue– issuing an ID for Sponsors children between the age of 21-26 who are not enrolled into college

Full time college student that turns 21 – sponsor will need to bring dependent's full time student status letter from the registrar’s office

Retirees who turn 65 for Medicare enrollment


Issue new CAC to members that have more than 30 days remaining to expiration

Issue new CAC/Dependent/Retiree ID to anyone for the sole purpose of info change like new name due to marriage or divorce or change in rank

An appointment is required for the above categories and will be limited and first come first serve as we are prioritizing initial and expired Common Access Cards (CAC). Email 96fss.fsps.cs@us.af.mil or call (850) 882-6365 to schedule your appointment.

Outdoor Recreation and Post'l Point


Photo Studio





Normal services via email and phone

Sand and Spur Riding Club



Virtual appointments only; email and phone only

Small Business Office

Questions regarding how the Air Force and AFMC is responding to the COVID-19 virus and how it could potentially impact upcoming acquisitions or current contracts, please contact HQ AFMC/SB at (937) 257-3211, or email at aac.sb@us.af.mil

Youth Center