PCS moves go electronic

  • Published
  • By Personal Property
  • 96th Logistics Readiness Squadron
In an effort to make moving a little easier, customers now have the ability to utilize the Defense Personal Property System, a full-service tool that provides an improved move process for all eligible members of the DoD personal property community.

People can create and submit an application for a move (on-line personal property counseling), monitor the progress of the shipment, file a claim directly with the TSP and complete a customer satisfaction survey.

However, you must first register for a DPS account. The DPS system can be accessed from any computer with internet access. Note; you do not have to have PCS orders to establish an account; however, they are required in order to complete a counseling and secure a pickup date for your move.

The first step will be to visit the DPS portal website http://www.move.mil. You can register for a DPS account by clicking the "DPS Registration" tab at the top of the page. You'll then be asked a series of questions.

Once submitted, you'll receive an e-mail within six hours with a secure link. Click the link and answer two of the security questions you previously setup, and your password will be displayed.

With an account set up the tools available are:
- The ability to self-counsel and submit your application online, instead of traveling to a transportation office. There are certain DoD customers who should not self-counsel in DPS at this time. These customers should visit their local transportation office to coordinate their move. You will find a list of those who should not self-counsel on the move.mil site.

- Track your shipment through DPS or the Interactive Voice Response 24-7

- Update your contact information at any time (current contact information is vital to expediting service request and meeting customer move expectations)

- The option to file a claim online, and settle directly with your Transportation Service Provider

- The opportunity to make sure only quality, reputable companies handle and ship your personal belongings, and those of your fellow service members and DoD civilians, by completing the Customer Satisfaction Survey (CSS) 7 days following delivery of your property.

Regardless if you plan on completing an on-line application or visit a personal property office for a one-on-one counseling, all eligible customers must establish a DPS user account. Establishing your account prior to your visit to a personal property processing office will avoid delays in preparing your shipment application.

If you self counsel, it is important to remember that once you've submitted your application you will need to forward copies of your orders and a signed application to the appropriate transportation office. Upon receipt of your orders and signed application, a counselor will create your shipment in DPS and forward the documentation to the responsible JPPSO for booking. Once this process is completed, you can track your shipment in DPS, update vital contact information, and establish property delivery dates.

The CONUS JPPSOs will implement the beginning of summer surge procedures. These procedures will be in place until further notice.

Effective April 1, CONUS JPPSOs need a minimum of three weeks' notice for ALL shipments in DPS or TOPS. This includes local moves, NTS pickups/releases and DPM shipments. The JPPSOs strongly suggest customers be flexible with their requested dates.

Eglin personnel may contact the personal property office at 882-8331. Hours of operation are Monday - Friday, 8 a.m. to 3 p.m.