HomeNewsArticle Display

Article Display

COVID-19 Medical Group update: hospital procedures, pharmacy, etc.

Medical group graphic

Medical group graphic


The Hospital has a single point of entry at the emergency room entrance.  Masks are required by ALL employees, patients and visitors.

Not feeling well, here’s where to start:
Call the 96th MDG appointment line (850-883-8600) or the nurse advice line at 1800-874-2273.
Flu-like symptoms? – your primary care team will call back promptly on weekdays.
Other than flu-like symptoms, primary care will call back within three duty days.

When healthcare team calls:
Most patients receive care through a virtual appointment with a healthcare provider.

  • Virtual appointments allow the provider to call to discuss symptoms and care plan
  • You do not have to leave home to receive care

Occasionally, a provider may determine a face-to-face appointment in necessary.

For the appointment:
Visitors with flu-like symptoms will be met outside the hospital bay a medical team with masks, gowns and goggles.

All patients will be screened before entering the hospital.

All patitents must wear a mask.

Visitors must check in at the front desk.  Visitors who have travelled internationally are not permitted to visit 14 days after arrival to US.

Only one adult visitor allowed per patient.

No one under the age of 18 permitted in inpatient or waiting areas.

Visitors should wash hands and maintain six feet separation.

MSU/ICU visiting hours:  7 a.m. – 5 p.m.


All pregnancy appointments continue.  All other appointment types are cancelled.


Effective July 7, walk in service will no longer be available in the afternoons.  Walk in hours will be from 6:30 a.m. to noon weekdays.  Appointment times are unchanged and can be made by calling the Appointment Line (850) 883-8600, select option #1, then option #3.

Home Delivery

  • If there is a decrease in service or closure at the base pharmacies, individuals may have to switch to prescription home delivery.
  • 90-day supply of most medications are available.
    If the supply is 14 days or less, there is a retail network pharmacy option.


  • Call pharmacy refill line to check for changes, closures, etc.  883-8160
  • Call Expressscripts at 877-363-1303 or follow the link to switch to home delivery.
  • Switch to a retail network pharmacy.  To find one follow the link.
  • If no refills remain, contact the provider and ask that the new prescription go to home delivery or to a retail pharmacy.