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Army and Air Force Exchange Service's customer satisfaction survey ranks Eglin five points higher than the Exchange average with a score of 82.
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Local Exchange shoppers get satisfaction

Posted 3/13/2012   Updated 3/13/2012 Email story   Print story


Army & Air Force Exchange Service Public Affairs

3/13/2012 - EGLIN AIR FORCE BASE, Fla. -- At 116 years of age, the Army and Air Force Exchange Service may not have "moves like Jagger," but its shoppers are getting plenty of satisfaction according to a recent American Customer Satisfaction Index survey.

The ACSI was developed to provide information on satisfaction with the quality of products and services available to consumers. In the latest survey, the Exchange scored higher than ever before as its operations equalled the industry of excellence.

In addition to the ACSI, the Exchange relies on a Customer Service Index to provide localized, real-time snapshots of the job Exchange facilities do to improve the value of support provided to Airmen and their families. Here at Eglin, the Exchange's CSI score for 2011 was an 82, five points above the overall Exchange average of 77.

"We're excited about the satisfaction level shown by Eglin Exchange shoppers," said the Exchange's general manager, Nancy Sweet. "We continue to maintain an intense focus on customer satisfaction in an effort to meet, or beat, shoppers' expectations."

The CSI survey, which addresses customer service, pricing, sales associate availability, merchandise assortment and many more key issues, is administered at 130 Exchange main stores around the world. The next CSI survey will take place at Eglin in the fall.

"Feedback from military shoppers is an invaluable tool in our on-going effort to provide the best service possible," said Sweet. "Both the ACSI and CSI enable us to ensure that when Airmen shop, the Eglin Exchange is top of mind and their first choice."

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